Special forces Kit Store

We strive to answer ALL enquiries as quickly as possible, usually within 24 hours or by the next business day.

1. RETURNS & EXCHANGES POLICY
Exchanges and refunds for items which are supplied incorrectly can only be supplied if the items are returned within a 30 day period from date of delivery. Postage costs for incorrectly shipped items will be met by AQUITY. Items which are supplied correctly may be returned within a 30 day period for exchange or refund. Shipping costs for correctly shipped items will be met by the customer. Re-postage cost will be charged to the customer at actual cost. If Items you order are not exactly what you wanted you can simply return it in its original packaging and in original condition and it will be exchanged or refunded, whichever you choose. Shipping charges will not be refunded on any order unless a mistake in fulfillment occurred. In all cases goods shall be in a re-saleable condition complete with original packaging and labels with all tags attached to the garment. Please provide a copy of the original packing slip to assure correct handling. All goods returned are the responsibility of the returnee.

2. AFTER SALES SERVICE
Upon receipt of payment and based on current stock levels every effort will be made for your goods to be dispatched within three working days of your order being placed. If the items are out of stock at the time of ordering your will be notified within 24 hours of an exepected shipping date. You will be offered a full refund if you decide you do not want to wait. Deliveries sent VIA BFPO will take approximately 10 working days from dispatch date to arrive.

3 . COLOURS
Every effort has been made to present true likeness of product colors, variations may occur with different screen resolutions. We therefore cannot guarantee colors to be as seen on the website.

4. ORDER PROCESSING AND DISPATCH TIMES
Upon receipt of payment and based on current stock levels every effort will be made for your goods to be dispatched within three working days of your order being placed. Please note however, orders generally will be shipped within three to five working days. If the items are out of stock at the time of ordering your will be notified within 24 hours of an exepected shipping date. You will be offered a full refund if you decide you do not want to wait. Deliveries sent VIA BFPO will take approximately 10 working days from dispatch date to arrive.

5. PRICES
Prices and specifications are subject to change without notice. We reserve the right to amend prices and specifications without prior notification. Current prices and specifications may be ascertained by e-mail or telephone. Request for quotations and bid requests may be provided by our experienced staff.

6. BFPO ADDRESSES - Commerical Services
A package can be delivered and tracked to a BFPO depot. It does not allow for tracking within the BFPO system. Please be sure that you are able to receive a package at the final BFPO destination. We will however investigate non-delivery of order on your behalf within the BFPO system. Items have to be missing for more than 10 days for a complaint to be registered within the BFPO system. We will keep you informed of dispatch and delivery dates as often as necessary for your order to be completed. Large items (over 2kg) can be tracked to final destination within the BFPO system upon request.

7 . INTERNATIONAL SHIPMENTS
All International orders are subject to an adjusted freight charge after shipment due to weight or method of shipping. International CANNOT BE SHIPPED on a 2-day service. To ensure correct shipping, ALL BFPO orders must include a phone and fax # or email address.

8. METHOD OF SHIPPING
All of our large orders are shipped via courier as this is the most secure way to ship a package with complete tracking. The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don't allow us to insure shipments within their borders. Other method of shipping are typically Royal Mail Special Delivery or Business Post.